QBQ! The Question Behind the Question: Practicing Personal Accountability in Work and in Life by John G. Miller
My rating: 4 of 5 stars
My company used to have a book club in which the entire staff participated. Prior to my becoming a full time employee with the company and being included in this activity, they read “QBQ!” The book continues to be referenced by executive management and our Account Service Department is reading the book together. Well, I couldn’t be left out, so I had to buy it and read it for myself. I learned a few of the principles in this book though my own failings earlier in life (okay, within the last 12 years) and truly believe in the power of personal accountability. I take away an even greater depth to some of the basics I’ve already embraced and something I can share as I coach my team at work. No, I can’t change them, but I can share this book. Favorites for me: you always have a choice (I’ve been saying this for years.) Stress is a choice. Think in “I” terms not them. Do not adopt victim mentality. It’s energizing to read a book and flip your thinking.
Katie Leas is an English degree holding semi-blonde from Kansas City, Missouri who found her way into advertising and internet marketing when she saw an ad for a copywriter and realized she wasn't qualified, so she applied for an internship instead. Today, she's the manager of her own niche internet marketing department. 
Katie, I’m honoed. Thanks! Glad you enjoyed QBQ! I love it to. Heck, I wrote it!
Please keep on your learning journey – and take care. John G. Miller